A Chowns Agricultural Services Privacy Policy

1. Our Identity:

1.1 We are A Chowns Agricultural Services is a company operating in England.

1.2 Our registered office is situated at A Chowns Agricultural Services, 28 Oak Tree Lane, Cookhill, Alcester, Warwickshire, B495LH, England.

1.3 Our roles involve both data controlling and data processing of personal data, with a designated Data Protection Officer stationed at our registered address.

1.4 Our website address is https://achownscontracting.co.uk

2. Information Collection:

2.1 We collect and process your personal data based on specific legal grounds, including:

2.2 Your personal information is collected when you fill in forms on our website, including registering an account, purchasing services/products, or requesting additional services.

2.3 We also collect information when you report any site, product, or service-related issue to us.

2.4 Additionally, we maintain records of your interactions with us through our correspondence.

2.5 The information we collect includes details about your orders and their processing and delivery.

2.6 We collect technical data like operating system, browser type, domain names, and viewed pages for internal purposes, including marketing and website security.

2.7 While acting as a data processor, we will only act on instructions from our customers as the data controller. You confirm that any personal data you provide about a third party, such as when purchasing on their behalf, was obtained with their consent.

2.8 Examples of Personal Information collected: Name, Billing Address, Shipping Address, Account number, Payment information, E-mail address, and Phone number. Purpose of collection: to provide customer support. Source of collection: collected from you. Disclosure for a business purpose: Internally with our customer support team.

2.9 This website is intended for individuals who are 18 years or older. While we do offer children-focused items, these items are intended for purchase by adults only. We do not intentionally collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion

2.10 We are committed to safeguarding your personal data. We implement appropriate technical and organizational measures to ensure the security and integrity of your data. These measures include encryption, access controls, regular security assessments, and staff training to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

2.11 You have the right to access, correct, erase, or object to processing your personal data. You can contact us through the channels provided in the “Contact Us” section below to exercise these rights. We will respond to your requests within 48 Hrs and ensure that your rights are upheld.

2.12 we collect and use personal data differently for each service we provide. We have outlined specific information regarding data collection and usage in separate sections corresponding to each service in this privacy policy.

2.13 The retention period for personal data varies depending on the service you avail. Please refer to the respective service sections in this privacy policy to understand how long your data will be retained.

2.14 If we use personal data for profiling purposes, you have the option to opt out. Please refer to the relevant section in this privacy policy to learn more about how to exercise this right.

2.15 In cases where we need to transfer your data outside of the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your data during the transfer. These safeguards may include using data processing agreements with third parties based in countries with adequate data protection laws or relying on standard contractual clauses.

2.16 If we process sensitive personal data, such as health information or biometric data, we take additional measures to protect this data. We implement stringent security measures and adhere to legal requirements to ensure the confidentiality and integrity of sensitive data.

2.17 You can manage your cookie preferences, including opting out of non-essential cookies, through the cookie settings provided on our website.

3. How we use your data:

3.1 Your data is used for a variety of reasons:

3.1.1 Processing Your Quote requests.

3.1.2 Account Creation.

3.1.3 Handling Enquiries.

3.1.4 Delivering relevant site content.

3.1.5 Conducting Marketing and Statistical Analysis.

3.2 We use your contact information to provide you with relevant information, products, or services that you have explicitly requested or that we believe may interest you based on your consent.

3.3 We might use your personal data to meet contract obligations and inform you about service changes.

3.4 We assure you that your personal data will never be sold to third parties for any purpose.

4. Data Storage and Retention:

4.1 The information we collect is stored within the European Economic Area (‘EEA’).

4.2 Occasionally, personal data may be transferred outside the EEA, for instance, for domain registration, product warranties, or custom orders.

4.3 By providing us with your data, you agree to its storage or processing outside the EEA.

4.4 We ensure that all necessary steps are taken to protect your data in accordance with GDPR and privacy policies.

4.5 Your information will be retained as long as necessary for the purposes it was collected or as required by applicable laws and regulations. Once data is no longer needed, it will be securely deleted or anonymized.

4.6 Backups containing personal data will be deleted within 180 days after removal from active systems.

5. Your Data Rights:

5.1 Under the GDPR, you have the right to:

5.1.1 Access, correct, erase, or object to our processing of your personal data.

5.1.2 Exercise these rights through the A Chowns Agricultural Services control panel/account dashboard, by contacting Customer Services or writing to us at our registered office address.

6. Data Sharing:

6.1 By entering into this agreement, you consent to the processing of your data by the following third parties:

Company	Service
Google: including Adwords, Google Analytics, Youtube, Drive, Data Studio, Google My Business.	Site analytics, targeting and exclusion from PPC advertising, purchasing data and reporting on anonymised data.
Facebook & Instagram	Targeting and exclusion from PPC advertising, purchasing data.
Microsoft: Bing and Office 365	Site analytics, targeting and exclusion from PPC advertising, purchasing data.
Hotjar	Testing of site optimisations (All personal data is anonymised).

7. Data Breaches:

7.1 In the event of any data breach:

7.1.1 We will inform those affected in accordance with GDPR timeframes.

7.1.2 In the unfortunate event of a data breach, we are committed to taking swift action. We will notify affected parties without undue delay and report the breach to the Information Commissioner’s Office per GDPR guidelines.

8. Cookies and Tracking:

8.1 We use cookies to:

8.1.1 Obtain information about your general internet usage, helping us improve our website and provide personalized service.

8.1.2 Estimate audience size and usage patterns.

8.1.3 Store information about your preferences.

8.1.4 Speed up your searches.

8.1.5 Recognize you upon returning to our site.

8.1.6 Remarketing – Show A Chowns Agricultural Services adverts to remind you of our products.

8.1.7 Exclude existing customers from seeing our adverts.

8.2 Please note that the industry does not consistently understand how to respond to “Do Not Track” signals. As a result, we do not change our data collection and usage practices when these signals are detected from your browser.

8.3 For a detailed breakdown of our cookies, please refer to our dedicated Cookie Policy.

8.4 Click below to change your Cookie Privacy settings

9. Third-party Links:

9.1 Our site may contain links to the websites of partner networks, advertisers, and affiliates.

9.2 We aim to link to reputable third-party sites, but we are not responsible for their privacy practices. We encourage you to review the privacy policies of these websites before providing any personal information.

9.3 When you visit third-party websites linked from our site, please remember to review their privacy policies. We are not responsible for the privacy practices of those websites.

10. Policy Changes:

10.1 We may update this Privacy Policy to reflect changes in our practices, operations, or for legal or regulatory reasons.

10.2 We will notify you of significant changes to this privacy policy through email or other appropriate means. It’s important to stay informed about how your data is being used and protected.

11. Cross-Branding Consistency:

11.1 We ensure that the privacy policy is consistent across all brands under EVCV Ltd. This approach guarantees that your data is treated with the same level of care and respect across all our services.

12. Accessibility:

13.1 We are committed to making this privacy policy accessible to all users, including those with disabilities. If you encounter any difficulties accessing the policy, please contact us using the information in the “Contact Us” section, and we will assist.

13.2 Should you need this policy in an alternative format, please contact us to request it.

13. Contact Us:

13.1 For questions or concerns about our privacy policy or how we handle your data:

13.1.1 Contact us using the information provided on our website’s “Contact Us” page.

13.1.2 Write to us at our registered office address.

13.2 We value your trust and satisfaction, and we strive to address any concerns or disputes that may arise regarding your privacy or the handling of your personal information. If you have a complaint, dispute, or issue related to our Privacy Policy or the handling of your data, we encourage you to contact us using the information provided in the “Contact Us” section of this policy.

Our goal is to work with you to find a satisfactory resolution. We will promptly acknowledge your concerns and thoroughly review the matter. We will communicate with you in a clear and transparent manner to address the issue to the best of our ability.

In the unlikely event that we cannot resolve a dispute amicably, both parties agree to seek resolution through mediation or binding arbitration. Mediation or arbitration will be carried out under the rules and procedures established by a recognized and mutually agreed-upon mediation or arbitration service.

Remember, your satisfaction is important to us, and we are committed to upholding the principles of transparency and fair data practices. If you have any questions or concerns, please do not hesitate to contact us using the contact details provided in this Privacy Policy.

Thank you for entrusting your data to A Chowns Agricultural Services. If you have any questions or concerns about our Privacy Policy or how we handle your data, please don’t hesitate to contact us using the information provided on our website’s “Contact Us” page or by writing to us at our registered office address.

If you’re unsatisfied with our response, you can lodge a complaint with the Information Commissioner’s Office. You can find more information about this process at https://ico.org.uk/concerns/